Privacy Policy

At LATCH we are committed to making sure that your personal information is protected and never misused.  

When we talk about 'personal information' here, what we mean is any data which could directly or indirectly be used to identify you - for example your name, email, your computer's IP address or information we hold to help support those that use our services such as date of birth or career history.

Our privacy policy explains what information we collect, why we collect it, how we use it, and explains the control you have over your personal information and the procedures we have in place to protect it. It applies to personal information we collect through our services and marketing communications including our website, email, SMS, in person, post and by telephone.   

We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it.  

If you have any questions, comments or concerns about any part of this policy or how LATCH handles your information please contact our Data Protection Officer:  
The Data Protection Officer  
LATCH Project
URC, 20 Widmore Road, Bromley BR1 1RY.

Or by email:

LATCH Privacy Policy

LATCH Project's commitment to your privacy & data protection

LATCH takes the protection of your personal information seriously. Our values include treating everyone with dignity and this includes making sure we keep your privacy in mind.

LATCH never sells or exchanges our supporter's information with other organisations. ('Supporters' means people who have volunteered, fundraised, campaigned or donated to LATCH).
This privacy policy tells you;

  • what information we collect about you
  • the ways in which LATCH collects your information when you support us
  • our legal basis for using that information
  • what the information may be used for.

This privacy policy also outlines your rights about your personal information. LATCH takes the protection of your personal information seriously. Our values include treating everyone with dignity and this includes making sure we keep your privacy in mind.

We consider your privacy in everything we do. Privacy policies can be complex. We have tried to make ours as clear and as accessible as possible. We have also summarised how we handle your personal information at LATCH in our privacy principles below.

Our Promise

At LATCH we are committed to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled:

  1. We will only ask for or collect the personal information that we need to run and improve our services and to talk to you about our work - such as volunteering, fundraising, donating and campaigning.
  2. We give you control over the personal information we hold about you to make sure it is accurate.
  3. We make sure your personal information is always secure and protected.
  4. We are fair and transparent about how we use the personal information we hold.
  5. We only ever use your personal information for the purpose that you trusted us to use it for.
  6. We will never sell your personal information and only share it as outlined in our privacy policy, or when you ask us to.
  7. We respect your choices and will tell you if there are important changes that affect your personal information or how we use it.
  8. We take responsibility for the personal information that we hold about you.

About LATCH Project

Who we are

LATCH Project (BCHA) is a local charity helping and housing young, hidden homeless people in the London Borough of Bromley and surrounding areas. We help people out of hidden homelessness directly by working to assess their needs and house them in the homes of Hosts who are regular householders with a spare room. We work with all our clients to create a personal plan of wrap-around support which includes activities and opportunities to expanding their capacity for independent living. We know from 25 years' experience of working with thousands of people caught up in hidden homelessness that it is important to take from their experiences to shape the services we provide and the awareness we aim to raise in the community for the cause.

Bromley Churches Housing Action is a registered charity in both England, Wales. Our registration number for England and Wales is 1039394.

What we do

Our work is driven by our mission to break the downward spiral of hidden homelessness and prevent rough sleeping before it starts in the London Borough of Bromley. The service we provide is led and informed by the varied experiences of our service users and clients. Our Vision is of a community where everyone is supported and empowered to fulfill their desire for a safe and secure home.

Our service

We support people caught up in cycles of hidden homelessness, often through no fault of their own. This is achieved with the provision of in-house mentoring, coaching and support with temporary housing and pathways to further education and/or employment. One-to-one support is the key to success with advice often combined with courses accessed locally through working partnerships with other organisations.


Clients who are housed will have completed an 8-week assessment enabling both LATCH and client to learn more about one another. Our ability to make a good match with one of registered Hosts with a spare room is vital for the safe, secure and harmonious environment of a place to call home.

Research and campaigning

We carry out research into the causes and consequences of hidden homelessness, and identify ways to help prevent and end hidden homelessness for good.

At LATCH our objectives are to:

  • Run a high quality service that helps people out of hidden homelessness and on to improved stability, health and well-being, and positive outcomes
  • Develop and deliver a range of housing solutions.
  • Be a leading source of knowledge on the causes, effects and solutions for young, single hidden homelessness.
  • Influence opinion and raise awareness so that hidden homelessness matters to everyone interested in ending homelessness.
  • Raise funds to support our work and expand our service.
  • Develop our service, systems and ways of working to ensure the project's ongoing growth and development so we can better support those in need.

What personal information do we collect?

Our main reason for collecting personal information is to run our services and support our work to help end hidden homelessness. To end hidden homelessness we need to fund our services, carry out research and run the service through charity fundraising and by attracting volunteers to support us.

Personal information is any information that could be used to identify an individual. We collect personal information in a number of different ways: It could be information you may share with us, or we may collect information using other means such as through email and our website.

If you support LATCH as volunteer, fundraiser, donor or campaigner, your postal address, email address and phone numbers will be required. We also hold data for donations made to us, together with your marketing communications preferences. We will hold a record of our communications made between you and us.

Calls to our service via our landline or mobile numbers are not recorded, however, voicemails are held as audio recordings.

If you have kindly added Gift Aid to a donation we must record the fact that you are a UK taxpayer. HMRC requires that we maintain a record of that Gift Aid for seven years after your last donation to us.

As a volunteer we ask for your personal contact information, and we ask for some information which we use to provide some equality and diversity information to make sure our Diversity and Inclusion Policy is working.